Frequently Asked Questions

Therapy can give you support, validation, coping skills, and strategies to change your perspective and your behaviors. Your therapist creates a non-judgmental space for you to be vulnerable and he/she will understand you in a way that no one else has. Therapy cannot change other people or external circumstances, but it can change how you react, think, and feel. Generally, the more you put into therapy, the more you’ll get out of it.

We accept cash, check, and all major credit cards (including American Express). We have a 24-hour cancellation policy, so you will be billed the full amount if you cancel less than 24 hours in advance. Please contact the therapist of your choice for private pay rates and insurance information.

Selecting the right therapist is about your level of comfort combined with the therapist’s expertise on your specific struggle. Ensure that their counseling services align with your needs and preferences to find the best fit for your journey.

Email [email protected] or text 817.205.1692. We will make every effort to get back to you within 24 hours.

Yes! We provide coaching for people outside of Texas. Coaching is different from therapy, which focuses on working through emotions and experiences. We usually offer short-term coaching (1-3 sessions) focused on setting and achieving goals. It is more direct and solution-focused than therapy.

This is not a therapy session. This call is for you to tell us a little bit about your situation, ask us questions about how our counseling services work, and which methods we would use to help you. It also gives you a sense of our personalities and what it’s like talking to us. By the end of 10 minutes, you should have a good idea of whether or not you want to work with us. If we feel that we’re not the right therapists for you, we will refer you to someone else we think could help you.

We offer virtual and in-office counseling sessions from our Frisco location, as well as video coaching sessions to out-of-state residents. We are available any day of the week from 6am-10pm.

Some practitioners take insurance and some do not. Every policy is different which means every co-pay is different (determined by the insurance carrier).

For out of network insurance patients, we will collect the full fee up front, then you will be given a receipt to file so that you can get reimbursed by your insurance company. Reimbursement rates are based on the policy.

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.  

However, you have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. 

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.  

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.  

For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.

 

 

 

Many insurance carriers do not cover marriage counseling under their benefits. If your policy does cover this CPT code, there is still a requirement for medical necessity that must be met in order for services to be billable. Even if we are in network with your insurance, it is illegal to bill insurance if your needs do not meet medical necessity requirements. Therefore, we’ve decided not to accept insurance for this type of service. We do have multiple practitioners who charge reduced rates if you are limited on finances. Feel free to reach out directly to the clinician that fits your requirements.

 

Counseling is a process where you build a relationship, gain awareness, and additionally learn skills to apply for long lasting change. It’s an investment and you get what you put in. The more willing you are to change, the more beneficial it is. Therapy is not a one time quick fix. It’s a progression of growth and development of an individual or relationship. No matter what brings you to counseling, most people walk away feeling more secure, free and supported as a result.