Frequently Asked Questions
Can therapy really help me?
Therapy can give you support, validation, coping skills, and strategies to change your perspective and your behaviors. Your therapist creates a non-judgmental space for you to be vulnerable and he/she will understand you in a way that no one else has. Therapy cannot change other people or external circumstances, but it can change how you react, think, and feel. Generally, the more you put into therapy, the more you’ll get out of it.
How can I pay?
We accept cash, check, and all major credit cards (including American Express). We have a 24-hour cancellation policy, so you will be billed the full amount if you cancel less than 24 hours in advance. Please contact the therapist of your choice for private pay rates and insurance information.
How can I tell if a therapist is a good fit for me?
Selecting the right therapist is about your level of comfort combined with the therapist’s expertise on your specific struggle.
How do I book my first appointment?
I don’t live in Texas. Can you still be my therapist?
Yes! We provide coaching for people outside of Texas. Coaching is different from therapy, which focuses on working through emotions and experiences. Coaching is usually short-term (1-3 sessions) and focuses on setting and achieving goals. It is more direct and solution-focused than therapy.
Can you tell me more about the free consultation call?
This is not a therapy session. This call is for you to tell us a little bit about your situation, ask us questions about how we work, and which methods we would use to help you. It also gives you a sense of our personalities and what it’s like talking to us. By the end of 10 minutes, you should have a good idea of whether or not you want to work with us. If we feel that we’re not the right therapists for you, we will give you an appropriate referral to someone else we think could help you.
When are you available for sessions?
We offer virtual and in-office counseling sessions from our Frisco location, as well as video coaching sessions to out-of-state residents. We are available any day of the week from 6am-10pm.
Do you take insurance?
Some practitioners take insurance and some do not. Every policy is different which means every co-pay is different (determined by the insurance carrier).
For out of network insurance patients, we will collect the full fee up front, then you will be given a receipt to file so that you can get reimbursed by your insurance company. Reimbursement rates are based on the policy.
Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.
How does counseling work?
Counseling is a process where you build a relationship, gain awareness, and learn skills to apply for long lasting change. It’s an investment and you get what you put in. The more willing you are to change, the more beneficial it is. Therapy is not a one time quick fix. It’s a progression of growth and development of an individual or relationship. No matter what brings you to counseling, most people walk away feeling more secure, free and supported as a result.